May 2008 - Press Release 2
FOR IMMEDIATE RELEASE
Mark L. Krotulski CHA
Director of Education
PA Tourism & Lodging Association
128 Walnut Street
Harrisburg, PA 17101
(717) 232-8880 X102
Pennsylvania Tourism & Lodging Association Announces Bessie Green of The Hilton Inn at Penn, Philadelphia, as a Recipient of the Spirit of Hospitality Award.
The PA Tourism & Lodging Association held its Annual Spirit of Hospitality Awards Reception on April 28, 2008, at the Holiday Inn Harrisburg East. These prestigious awards recognize outstanding performance, commitment, and achievements in the hospitality and tourism industry throughout the Commonwealth of Pennsylvania. The event featured the Vivace String Quartet and an outstanding selection of fine Hors D’Oeuvres prepared by the extraordinary culinary staff of the Holiday Inn. The presentations were made by; J. Mickey Rowley, Deputy Secretary, Pennsylvania Tourism Office and James Purdum, CHA, General Manager, Hospitality Services, The Pennsylvania State University and Vice-Chairman of the Board of Directors, PA Tourism & Lodging Association.
The Association is pleased to announce Bessie Green as the recipient of the Spirit of Hospitality Award as the 2008 Lodging Employee of the Year. This award provides properties an opportunity to recognize exemplary performance and exceptional service by an employee in a non-management position. Nominees are judged on performance that goes above and beyond normal job responsibilities, outstanding and exemplary service to the property, to the guests and to the community.
Bessie Green is a concierge at the Hilton Inn at Penn in Philadelphia. From the beginning of her employment with the Inn, Bessie distinguished herself as an employee who stands out from the rest. Within her first year with the establishment, she earned the Employee of the Month Award and ended that year by taking home the Employee of the Year honor.
In 2004, she won the hotel’s Spirit of Pride Award for extraordinary service and commitment to both the guests and staff members of the hotel. She has earned these honors for her ability to go above and beyond basic concierge services, whether it’s retrieving a guest’s cell phone from a taxi, delivery a lost wallet to a guest or finding a doctor for an ill guest. With the hotel set on the campus of the University of Pennsylvania, she has created a housekeeping service for the dorms, picks up and delivers groceries for students who are too ill to go out, and acts as post office for parents sending packages to their children.
She is also dedicated to guests who have family members staying in the nearby Children’s Hospital and buys stuffed animals, balloons and cards for patients there. In all she does, she never misses an opportunity to help someone else—whether it’s a guest or a staff member in need.